“AI Features” means conversational assistants, document analysis, drafting aids, or other functionality powered by large language models and related tooling available through the Platform.

“Inputs” means prompts, instructions, files, documents, search queries, or other content you or your users submit to the Platform.

“Outputs” means responses, summaries, analyses, drafts, or other content generated by or returned through the Platform.

“Third-Party AI Providers” means Anthropic (Claude models), Google Gemini (Developer API), and OpenAI web-search tooling that process Inputs to deliver certain AI Features.

“User Content” means Inputs, Outputs, feedback, and other content associated with your account.

You must be at least eighteen (18) years old and capable of entering into a legally binding agreement to use the Platform. By using the Platform, you represent that you meet these requirements and that all registration information you submit is truthful, current, and complete.

If you access the Platform on behalf of a business or organization, you represent that you have authority to bind that entity. These Terms apply to both you and that entity, and “you” refers to both the individual user and any organization on whose behalf the user acts.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Promptly notify us at support@elevenflo.com of any unauthorized use or suspected security incident, and cooperate with our efforts to secure the Platform.

You may not share credentials, use another user’s account, or circumvent authentication or rate limits. We may suspend or terminate access if we reasonably believe your account has been compromised or misused.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for your internal business purposes while your account remains active. You may view, download, and store Information obtained through the Platform only as necessary to use the Services and consistent with applicable law.

When your access ends, you must stop using the Information and promptly delete or return it, except that you may retain a single archival copy if required by law or your record-retention obligations. All rights not expressly granted remain with ElevenFlo and its licensors.

You will not, and will not allow others to:

• violate any law, regulation, or rights of others while using the Platform;
• attempt to probe, scan, or bypass Platform security or rate limits;
• interfere with or disrupt the Platform, including by exploiting prompt-injection or other adversarial techniques;
• reverse engineer, decompile, or access the Platform to build a competing service or train AI models;
• use automated scripts, bots, or scraping tools except as expressly permitted in writing; or
• upload or submit information classified, export-controlled, or otherwise restricted unless you have a written agreement with us permitting that submission.

Unless we have expressly agreed in writing, you must not submit protected health information (HIPAA), payment card data, Social Security numbers or similar government identifiers, authentication credentials, biometric data, or confidential client information subject to privilege or professional secrecy that you are not authorized to share with third-party processors.

Our Privacy Policy explains what personal information we collect, how we use it, and the rights available to you. By using the Platform you acknowledge that processing.

To deliver AI Features and search functionality we use Third-Party AI Providers (Anthropic Claude models, Google Gemini via the Developer API, and OpenAI web-search tools) and infrastructure partners such as managed Elasticsearch clusters and Amazon Web Services (including Amazon S3). Inputs may be transmitted to these providers and processed in the United States and other jurisdictions necessary to deliver the Services. We configure contracts and APIs to prohibit providers from using Inputs or Outputs to train their models and to delete them according to their enterprise retention policies, but we do not control their independent platforms.

We retain chat transcripts, search activity, usage logs, and audit trails as described in the Privacy Policy to operate, secure, and improve the Services. Conversation deletion features remove chats from active systems, although residual copies may remain in backups for a limited period consistent with our backup rotation schedules.

You retain all rights you already hold in your Inputs and Outputs. You grantElevenFlo a worldwide, royalty-free license to host, copy, process, transmit, and display User Content solely to provide, maintain, secure, and support the Platform, comply with law, and enforce these Terms. We do not use your Inputs or Outputs to train our own or third-party foundation models.

You represent and warrant that you have all rights necessary to submit User Content, that it is accurate and lawful to process, and that you have obtained any required consents (including client or data-subject permissions) before using AI Features with that content.

Outputs may not be unique and could contain or reference third-party content. You are responsible for reviewing, validating, and editing Outputs before use or publication.

If you provide suggestions, comments, bug reports, or other feedback, you grant ElevenFlo a perpetual, irrevocable right to use that feedback to improve our products and services without obligation or compensation to you.

We may offer beta or pre-release features. Such features are provided for evaluation only, may be modified or discontinued at any time, and are provided “as is” without warranties. You should not rely on beta features for production matters or store critical data in them.

The Platform may provide links or integrations to third-party services, including court-record systems such as PACER, legal research databases, and productivity tools. ElevenFlo does not control third-party services and is not responsible for their content, availability, or accuracy. Your use of third-party services is subject to their separate terms and policies.

Third-party services may require you to maintain your own accounts or pay fees. You are solely responsible for compliance with those requirements.

AI Features generate Outputs using probabilistic models. Outputs may contain errors, omissions, hallucinated citations, jurisdictional mismatches, or outdated information. Models may not reflect recent legal developments or the specific facts of your matter.

ElevenFlo is not a law firm and does not provide legal advice. Outputs, dockets, analytics, and other Information are for informational purposes only. You must independently verify all content, consult primary sources, exercise professional judgment, and determine whether the Outputs are appropriate for your intended use.

If you are an attorney, you remain solely responsible for compliance with ethical, professional, and court obligations, including confidentiality, supervision, candor to tribunals, and required disclosures about AI usage.

Access to certain Services may require payment of fees described in an order form, invoice, or Customer Agreement. Trial access is provided at our discretion and may be modified or discontinued at any time. All fees are non-refundable unless expressly stated otherwise in writing.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM, INFORMATION, OUTPUTS, AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Platform will be error-free, reliable, accurate, or uninterrupted, that Outputs will meet your requirements, or that defects will be corrected. You assume all risk for your use of the Platform, including reliance on any Information or Outputs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ElevenFlo AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) FIVE HUNDRED DOLLARS (US $500). THESE LIMITATIONS APPLY TO ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, AND STATUTORY CLAIMS).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In that event, the limitations will apply to the fullest extent permitted by law.

You agree to defend, indemnify, and hold harmless ElevenFlo and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Platform, your User Content, your violation of these Terms, or your violation of any law or rights of another.

We may, at our own expense, assume the exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense and settlement of those claims.

We may modify the Platform, discontinue features, or update these Terms at any time. When we make material changes we will post the updated Terms on the Platform and update the “Last Updated” date above. Your continued use after changes become effective constitutes acceptance of the revised Terms.

We may suspend or terminate access to the Platform if you breach these Terms, risk harming the Platform or other users, violate applicable law, or for other reasons stated in a Customer Agreement. You may stop using the Platform at any time. Upon termination, Sections that by their nature should survive will continue to apply, including Sections 5-13.

These Terms are governed by the laws of the State of New York, excluding its conflicts-of-law rules. Except for disputes eligible for small-claims court or relating to intellectual property, any dispute arising out of these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in New York County, New York. Judgment on the award may be entered in any court having jurisdiction.

YOU AND ElevenFlo WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. Disputes must be brought on an individual basis. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

These Terms constitute the entire agreement between you and ElevenFloregarding the Platform, except for any applicable Customer Agreement. If any provision is held invalid, the remainder will remain in effect. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Our failure to enforce any right does not waive future enforcement of that right.

Any notices to you may be provided via the Platform, email, or by posting to your account. Notices to ElevenFlo must be sent to legal@elevenflo.com with a copy to support@elevenflo.com, unless a Customer Agreement specifies a different notice method.